Returns
Read First : ( Below is few reasons you can’t return your item and cancel your order )

  • You have chosen the wrong size, wrong color and wrong type of item.
  • Your order was placed 1 day ago.

Returns Our policy lasts 30 days for exchange only. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned.

Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item, not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 90 days after delivery.

We only replace items if they are defective or damaged. If your order contains multiple items, we will ONLY refund for the defective part, not the whole order.

How do I return items?

If a customer would like to return the item we only accept the return of items if they meet all of the following conditions:

Within 30 days of receipt of your shipment
In original condition
Unwashed and Unworn
In the original packaging
After contacting Colurway support at support@colurway.com and receive our response, please do exactly following The Return Instructions:
– Pack all the returned items, along with a print off of your confirmation of purchase email
– Go to the local post office, or another courier, to ship the package to this address:

Main Headquarters
Name: HNChaitambanam Huyen
Address: 14033 Se Stark ST
City: Portland
State: OR
Zipcode: 97233
United States
Phone: 714-591-5700

Please provide us the tracking number from the post office or couriers.
You will receive an email as soon as we received your items. We will also send you another email to notify you if we approve or reject to refund in your case. It can take up to 10 business days for us to receive and process your return. Once processed, your refund can take up to 2-7 business days to reflect on your account statement. You will receive a confirmation email once this is completed.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Any unsuccessful delivery due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. The shipping fee will NOT be refundable once the item has shipped.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@colurway.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@colurway.com to get the return email address.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, send us an email at support@colurway.com to get the return email address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

How do I change or cancel my order?

Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Your order is only eligible to be canceled and modified within 12 hours of placing the order.

After that time, the order is locked for processing and can not be canceled. Please be informed that a management, processing and transaction fee (20% of your total order value) will be applied for the cancellation. To check the status of your order, please contact our Customer Support team.